FAQ
DELIVERY & LOGISTICS
What is the typical timeframe for order delivery?
Your order undergoes initial preparation within 1–2 business days, subsequently followed by 3–5 business days of courier transportation. Collectively, you should anticipate merchandise receipt within 4–7 business days total. Comprehensive delivery specifics are accessible via our Shipping Policy documentation.
Are shipping expenses applied to my purchase?
Negative. Koriex furnishes complimentary standard delivery service for all transactions processed within United Kingdom territory at zero supplementary charge. Additional information is obtainable from our Shipping Policy page.
Does your organization facilitate cross-border merchandise distribution?
Presently, Koriex restricts delivery exclusively to domestic United Kingdom destinations. Overseas and international delivery solutions remain unavailable for the present timeframe.
Is package monitoring capability available?
Indeed. Upon warehouse departure of your merchandise, an electronic notification incorporating your unique reference identifier and monitoring connectivity shall be transmitted. Utilize this information to observe your shipment advancement via our monitoring portal.
MERCHANDISE REVERSAL & FINANCIAL REIMBURSEMENT
What comprises your merchandise reversal framework?
Merchandise qualifies for reversal within 30 calendar days following acquisition. Reversed items must exhibit no wear indicators, show no evidence of application, and maintain original protective wrapping in identical condition as dispatch.
What should I undertake if my merchandise arrives compromised or malfunctioning?
Should your acquisition demonstrate malfunction or delivery-related deterioration, transmit communication to support@koriex.com accompanied by visual documentation of the item and container condition.
What duration elapses before reimbursement funds materialize?
Following merchandise reception and approval, reimbursement processing occurs within 7 business intervals. Funds are transmitted to your source payment mechanism, though your financial institution may necessitate supplementary processing duration for account reflection.
Does Koriex enforce restocking expenditures?
Negative. Koriex maintains a zero restocking charge protocol for all merchandise reversals.
PRODUCT SUBSTITUTION & TRANSACTION ADJUSTMENTS
Is merchandise substitution accessible?
Affirmative. We gladly coordinate product substitutions. Connect with our customer assistance professionals communicating your substitution preference. Initial merchandise return is requisite, with replacement dispatch occurring upon our reception.
May I revoke my transaction?
Transactions may be revoked exclusively prior to warehouse departure. Following dispatch commencement, cancellation becomes impossible and standard reversal procedures shall apply.
Am I permitted to revise transaction particulars post-submission?
Modifications remain possible exclusively preceding warehouse departure. Requiring modifications necessitates prompt contact at support@koriex.com. Post-warehouse-departure modifications prove impossible.
FINANCIAL TRANSACTION & PROTECTIVE MEASURES
Which payment approaches do you accommodate?
Koriex acknowledges diverse secure payment channels encompassing principal credit and debit instruments alongside digital payment systems including PayPal, Apple Pay, and Shop Pay. Payment mechanism imagery appears throughout our website foundation, with thorough particulars obtainable via our Financial Transaction Conditions & Specifications.
May I trust my financial particulars with Koriex?
Certainly. All monetary exchanges receive protection via SSL encoding protocols, and we maintain comprehensive compliance with Payment Card Industrial Data Security Framework requirements. Your financial card credentials remain perpetually absent from our computational infrastructure.
MERCHANDISE & SIZE SELECTION
How do I ascertain my appropriate dimension?
All merchandise listings incorporate thorough dimension measurement specifications facilitating optimal selection. Should uncertainty persist, our customer specialists remain accessible providing specialized guidance and suggestions.
What transpires with unavailable merchandise?
Presently inaccessible merchandise receives designation on our digital storefront. Product availability notification enrollment is obtainable via individual merchandise pages, facilitating alert transmission upon inventory restoration.
NEED FURTHER CLARIFICATION?
Should your inquiry remain unresolved through this documentation, please initiate contact with our customer support division. Our professionals remain accessible and devoted to your assistance.
Koriex Customer Support:
Address: 11 Hazeldene Rd, Ilford IG3 9QZ, United Kingdom
Telephone: +44 7449 773205
Mail: support@koriex.com
Customer Service Availability: Monday through Friday, 10:00 a.m. to 6:00 p.m. (GMT)
Our objective is to respond to messages within 24 hours.